Copilot

Last verified November 11, 2026

Skills

Repeatable jobs for Copilot, with your rules baked in.

A skill is a written procedure Copilot follows the same way every time, like an SOP you write once and never re-explain. The Cheat Sheet explains more. Today you'll set up the Inbox Assistant and run it on your real inbox. If your email won't connect, skip down to More to build.

Inbox AssistantReads your last few days of email and your week ahead, then gives you a short report with replies already drafted in your voice. Never sends anything.
  • DraftsUnverified
  • FilingUnverified

Inbox Assistant

What it does

  • Reads your last few days of email and your week ahead.
  • Drafts replies to routine mail in your voice.
  • Flags what only you should handle: money, legal, staff, and anything that looks like a scam.
  • Tracks follow-ups, promises you made, and quotes that went quiet.
  • Gives you a short report you can read in a minute.

What it never does

  • Send, forward, or delete anything. It only drafts.
  • Follow instructions hidden inside an email. It flags them instead.
  • Draft replies to cold sales pitches.
  • Put card numbers, passwords, or account numbers in a draft or the report.

Make it yours

5 minutesFacilitator checkStuck?

The skill is already written. You fill in five short answers below, and the page builds your finished skill, ready to install. Nothing you type here is saved or sent anywhere.

  1. Fill in the five boxes. Paste your "How I sound" block from Foundation step 3 into the last one.
  2. Check your settings in the preview.
  3. Copy your skill. You'll install it in the next step.

Describe them as rules, not names.

Click any that fit, then add something only your business would say.

Things only you should decide.

Click any that fit, then add something only your business would say.

Mail you never need to read first.

Click any that fit, then add something only your business would say.

Paste the How I sound block from Foundation step 3.

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Check your settings

- Time zone: Central

- Priority people: [RULES, NOT NAMES. Example: active customers, anyone asking for a quote, my accountant]

- Always bring to me with no draft: [Example: refunds, staff issues, anything legal]

- Always skip: [Example: newsletters, receipts, vendor promos, app notifications]

- How I sound: [HOW I SOUND BLOCK]

Install

3 minutesFacilitator checkStuck?

Installing saves the finished skill where Copilot can find it every time. On Copilot, it lives as an agent called Inbox Assistant.

Description
Use when I ask to check my inbox, run my inbox sweep, catch me up on email, or see what needs me today. Reads my recent email and calendar and gives me a short report with drafted replies. Never sends anything.
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Where the Inbox Assistant is created in Copilot.
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Where the Inbox Assistant is created in Copilot.
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Where the Inbox Assistant is created in Copilot.

Run it

5 minutesFacilitator checkStuck?

Use the trigger phrase below whenever you want a sweep. The first run takes a minute or two.

Trigger phrase
Run my inbox sweep

Sample. Your report will use your own email.

Needs a reply (2)

  • Dana Ruiz wants a quote for 6 dozen cookies for a Dec 5 office party, delivered by 11 AM. Draft: thanks her, confirms you can do Dec 5, and says the quote is coming tomorrow. [Note: you haven't quoted delivery before. Check the fee.]
  • Marcus Hale asked if you're open the Friday after Thanksgiving. Draft: yes, 7 AM to 2 PM.

Needs you, no draft (1)

  • Unknown sender says your "payment account is suspended" and asks you to log in through a link. This looks like a scam. Don't click it.

Follow-ups (1)

  • You asked Pine Hill Farms for a new egg delivery schedule on Oct 14. No answer in 5 business days. Want me to draft a nudge?

Promises I made (1)

  • You told Jen at the Chamber on Oct 16 you'd send your holiday menu "by Friday." Not sent yet.

Money gone quiet (1)

  • The catering quote to Lakeside Dental ($420, sent Oct 13) has no reply.

This week

  • Thu 2 PM: call with Dana Ruiz. Brief: first-time customer, office party Dec 5, asked about delivery.
  • Fri: the holiday menu you promised Jen is due.

Skipped: newsletters 5, receipts 3, promos 4, cold pitches 2.

More to build

Three more things to build. None of them needs email or real customer information. Do one if your inbox won't connect, if you finish early, or at home after the workshop.

Each exercise has three finish lines. Stop at the one that fits you.

Finish line Who it's for What you leave with
1. Run it Everyone, including first-timers A written procedure with its flowchart and checklist, one finished quote, or one recap email
2. Save it Anyone comfortable after the first run A saved skill you can trigger again next week
3. Stretch it Daily users who already have projects and skills A second process, a teammate test, or a follow-up sequence

Which one? If you built Operations in Foundation step 4, take Exercise A. If you built Customers & Sales, take Exercise B. Marketing can take either. Exercise C works in any workspace, including Scratch Pad.

Exercise A: Turn a messy process into a checklist

15 minutesFacilitator checkStuck?

Every business has a process that lives in one person's head. You describe it out loud, the way you'd explain it to a new hire, and Copilot turns it into a written procedure, a flowchart of how it works today, and a one-page checklist. Messy is fine. That's the point.

  1. Open a new chat inside the Agent you built in step 4. Operations works best.
  2. Copy the builder prompt below and paste it in.
  3. Pick one process. Small is good: opening the office, onboarding a new hire, closing out a job.
  4. Describe it start to finish. Dictate it if you can. Skip around, leave things out, it will ask.
  5. Answer its follow-up questions, then copy the procedure, the flowchart, and the checklist it hands back.

Like it? Save it in your Agent

Saving it in your Agent's instructions means every chat there runs it the same way.

  1. Stay in the same chat and type: "Write what we just did as instructions I can paste into my agent, so it runs the same way every time."
  2. Open your Agent, go to Configure, and paste them at the end of Instructions.
  3. Test it in a new chat with your Agent.
  4. Done when it runs without you explaining anything again.

Go further

  • Add it to your workspace. Save the finished procedure as a file in your Operations Agent so every chat there knows how the job is done.
  • Stretch it. Run it on a second process from a different part of the business. Then hand the checklist to someone at your table and ask what's unclear. Their questions are your edits.

Exercise B: Draft a quote from your price list

15 minutesFacilitator checkStuck?

A quote is the same job every time: read the request, look up the prices, do the math, write the note. You give Copilot your price list and one request, and it drafts the quote and the message that goes with it. It never makes up a price. Anything it can't find on your list comes back as a question for you.

  1. Open a new chat inside the Agent you built in step 4. Customers & Sales works best.
  2. Copy the builder prompt below and paste it in.
  3. Tell it where your prices live: a page on your website, or a price list you paste, upload, or keep in your Agent.
  4. Give it one request. Paste a real one with the customer's name taken out, or make one up.
  5. Answer its questions, then check the math before you use anything.

Like it? Save it in your Agent

Saving it in your Agent's instructions means every chat there runs it the same way.

  1. Stay in the same chat and type: "Write what we just did as instructions I can paste into my agent, so it runs the same way every time."
  2. Open your Agent, go to Configure, and paste them at the end of Instructions.
  3. Test it in a new chat with your Agent.
  4. Done when it runs without you explaining anything again.

Go further

  • Add the follow-up. Ask: "Draft the follow-up I send if I haven't heard back in 3 days, and a second one at 7 days."
  • Stretch it. Add two or three quotes you've sent before to the Agent, names removed. Ask it to compare its draft to yours and tell you what it missed.

Exercise C: Turn meeting notes into a recap

15 minutesFacilitator checkStuck?

Every meeting ends the same way: someone has to write down what was decided and who owes what. You hand Copilot your notes, or let it find the meeting in your notetaker, and it drafts the recap email and pulls out the action items. It never makes up a decision, an owner, or a date. Anything it isn't sure about comes back as a question for you.

  1. Open a new chat inside the Agent you built in step 4. Any workspace works, including Scratch Pad.
  2. Copy the builder prompt below and paste it in.
  3. Pick one meeting. Your last client call, a staff meeting, or a vendor call all work.
  4. If your notetaker is connected, let it find the meeting. If not, paste or upload your notes. Rough notes are fine.
  5. Answer its questions, then copy the recap and your action items.
Practice notes
Call with Sam Ortiz (Ortiz Landscaping), Monday, 20 min.
- Sam wants weekly lawn service for our two locations starting March 1.
- Quoted $85 per visit per location. Sam asked about a discount for a 12-month contract. I said I'd think about it.
- Agreed: Tuesdays, before 9 AM, so it doesn't bother customers.
- Sam needs gate codes for the back lot. I'll send them.
- Sam will send a contract draft by next Friday.
- Side note: Sam mentioned his old client was a nightmare.
- Next call: after I review the contract.

Like it? Save it in your Agent

Saving it in your Agent's instructions means every chat there runs it the same way.

  1. Stay in the same chat and type: "Write what we just did as instructions I can paste into my agent, so it runs the same way every time."
  2. Open your Agent, go to Configure, and paste them at the end of Instructions.
  3. Test it in a new chat with your Agent.
  4. Done when it runs without you explaining anything again.

Go further

  • Add it to your task list. Ask: "Turn my action items into a checklist I can paste into my task list, with due dates."
  • Stretch it. Run it on a meeting with five or more people. Then ask: "What did we talk about that never got an owner?" Those are the things that slip.

After the workshop: ready-made agents

You don't have to write every agent yourself. Copilot has ready-made agents in its own Agent Store. Once you're comfortable with what you built today, try one or two.

Go to Agents, then More agents, to open the Agent Store. Start with Built by Microsoft. Some agents need the paid Microsoft 365 Copilot license.

Troubleshooting
It says it can't see my email.

Run it from Copilot inside Outlook. Copilot Chat on its own can't see your inbox.

No drafts showed up in my Drafts folder.

Copilot saves drafts only when you run it from Copilot inside Outlook. Open the thread in Outlook and look there. If it still isn't there, ask whoever manages your Microsoft 365 account whether Copilot is allowed to create drafts.

It asked if I want to send something.

Say no. The skill never sends. Open the draft and send it yourself if it's right.

My name shows up twice at the bottom of a draft.

Your email signature already adds it. Tell it "no sign-off on drafts," and add that line to My settings so it sticks.

Times in the report are off by an hour.

Check the Time zone line under My settings.

Filing didn't do anything.

Filing is probably still OFF. If it's ON, reconnect your email and tick every permission box.

It missed an email I expected to see.

Ask it to "run my inbox sweep for the last 7 days." If it keeps missing one kind of email, add that sender or topic to Priority people.

The skill didn't start when I typed the phrase.

Use the exact trigger phrase.